POS Printing Setup
This article explains how to configure printing options for a POS counter/register, including invoice printing, KOT (Kitchen Order Ticket) printing, and thermal printer configuration.
Overview
The POS Printing Setup allows you to:
- Configure invoice printing.
- Enable or disable KOT (Kitchen Order Ticket) printing.
- Assign printers to the POS counter, kitchen, or employees.
- Configure product, employee, and general printing settings.
This setup is commonly used at POS counters/registers in restaurants, cafés, and retail stores to ensure that documents are printed automatically on the appropriate printers.
Prerequisites
Before configuring the printing settings, ensure that:
The POS counter/register is active.
The printer is connected to the system and installed correctly.
If you are using a thermal printer, the Web Print Client is downloaded and installed on the operating system.
Note: Thermal printers require the Web Print Client to communicate with the web browser and process print jobs correctly.
Printer Selection
Printer Settings
Configure the following printer settings:
Printer Type: Select Thermal.
Printer Name: Select the connected printer (for example, POS-8011).
Order Type: Select the applicable order type, such as Dine-in, Takeaway, or Delivery.
Invoice Configuration
Number of Invoice Copies
Specify the number of invoice copies to print for each order.
Enable KOT Printing
Enable this option to automatically print a Kitchen Order Ticket (KOT) when an invoice is printed.
Recommended: Enable this option for restaurants where invoice printing and kitchen order printing are linked.
KOT (Kitchen Order Ticket) Configuration
Configure the following KOT printing options:
Enable Order Print
Enable this option to print the order details from the POS counter.
Enable Order KOT Print
Enable this option to automatically send order items to the assigned kitchen printer.
This option is essential for efficient kitchen operations.
Best Practice: Enable both Order Print and Order KOT Print to ensure a smooth workflow between the POS counter and the kitchen.
Product & General Settings
Enable KOT Product Group Printing
Enable this option to assign different printers to different product groups.
Example:
Bar items → Bar printer
Kitchen items → Kitchen printer
Note: If no printer is assigned to a product group, the items will be printed on the default printer.
Enable UOM (Unit of Measure)
Displays the unit of measure (for example, pcs, kg, or liter) on the POS screen and printed receipts.
Enable Logo in Print
Prints your business logo on POS receipts.
Enable Invoice Counting
Enables sequential invoice numbering on printed receipts.
Employee Settings
Enable Employees in POS Invoice Items
Displays the assigned employee or waiter name for each item on the POS invoice.
Enable KOT Employee Group Printing
Enables KOT printing based on assigned employee groups.
Printing Mode
Choose how print jobs are routed:
Main Printing: Prints all orders to a single main printer.
Each Employee Printing: Prints orders separately based on the assigned employee or waiter.
Recommended POS Counter/Register Configuration
For most POS counters/registers, the following settings are recommended:
✅ Printer Type: Thermal
✅ Enable Order Print
✅ Enable Order KOT Print
✅ Enable KOT Product Group Printing (recommended for restaurants)
✅ Enable Invoice Counting
✅ Enable Logo in Print
Troubleshooting
Printer Is Not Printing
If the printer is not printing:
Verify that the Web Print Client is installed and running.
Ensure the printer is connected, powered on, and selected correctly in the POS printing settings.
KOT Is Not Printing
If the Kitchen Order Ticket (KOT) is not printing:
Verify that Enable KOT Printing is enabled in the Invoice Configuration.
Ensure Enable Order KOT Print is enabled in the KOT Configuration.
Confirm that the correct kitchen printer has been assigned.
Printing to the Wrong Printer
If documents are being sent to the wrong printer:
Verify the assigned printer for the POS counter.
Check the printer assignments for the relevant product groups.
Ensure the correct printer is configured for the selected order type or branch, if applicable.
Summary
The POS Printing Options provide flexible control over invoice printing, Kitchen Order Ticket (KOT) printing, and printer routing. Proper configuration helps ensure accurate printing, faster service, fewer errors, and seamless coordination between the POS counter and the kitchen.