Use this section to create and manage promotions in Flovix. Define promotion names, discount types (percentage or fixed), validity periods, and assign them to products, categories, customer groups, or branches to boost sales and customer engagement.
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Promotions
This article explains how to create and edit promotions in the system. It covers both Basic and Advanced promotion types, including their conditions, limits, and product/tag selection options.
Accessing the Promotion Edit Screen
Navigate to Marketing → Promotions.
Click Edit on an existing promotion.
The Promotion Editor opens in a side panel (off-canvas).
Basic Details
Promotion Name
Enter a clear and unique name for the promotion.
This name is used internally for identification.
Start & End Date
Specify the date range during which the promotion is active.
The promotion will not be applied outside the selected date range.
Start & End Time
Specify the daily time range during which the promotion is active.
This is useful for time-based promotions, such as Happy Hour offers.
Applies on Days
Select the days of the week when the promotion is active.
Days that are not selected are automatically excluded.
Applies on Order Types
Select the order types to which the promotion applies.
Available options include:
- Dine In
- Take Away
- Drive Through
- Delivery
Priority
Specify the priority of the promotion.
If multiple promotions are applicable, the promotion with the highest priority is applied.
Promotion Type
You can choose one of the following promotion types:
1. Basic Promotion
A Basic Promotion is ideal for applying simple discounts to selected products.
Discount Type
Select one of the following:
Percentage – Applies a percentage-based discount.
Fixed Value – Applies a fixed discount amount.
Discount Amount
Enter the discount percentage or fixed amount, depending on the selected discount type.
Maximum Discount Value
Specify the maximum discount amount that can be applied.
Note: This field is required when using percentage-based discounts.
Product Selection
Choose how the promotion will be applied:
Products – Apply the promotion to selected products.
Tags – Apply the promotion to all products assigned to the selected tags.
Use Select by Tags to switch between Products and Tags.
2. Advanced Promotion
Advanced Promotions allow you to create conditional promotions, such as Buy X or Spend Y and Get Z.
Customer Condition
Choose the condition that triggers the promotion.
Available options include:
Buys Quantity – Based on the number of items purchased.
Spends – Based on the total order value.
Condition Value
Enter the required quantity or order amount needed to trigger the promotion.
Applicable Products / Tags
Select the products or tags that count toward meeting the promotion condition.
Use Select by Tags to switch between Products and Tags.
Promotion Action (They Will)
Choose the reward the customer receives after meeting the promotion condition.
Available actions include:
Discount on Order
Applies the discount to the entire order total.
Discount on Product
Applies the discount only to the selected products.
Pay Fixed Amount
Allows the customer to purchase the selected products for a fixed price (if enabled).
Discount Settings (Advanced)
Discount Type
Choose either:
Percentage
Fixed Value
Discount Amount
Enter the discount value or percentage.
Maximum Discount Value
Specify the maximum discount amount when using percentage-based discounts.
Discounted Products
Number of Products
Specify the number of products eligible for the discount.
Discount Products / Tags
Select the products or tags that will receive the discount.
Choose either:
Products
Tags
Use Select by Tags to switch between the two selection methods.
Best Practices
Carefully configure the promotion dates, times, and applicable days to avoid unintended discounts.
Use Priority when multiple promotions may apply to the same order.
Use Tags instead of individual products when managing large product catalogs.
Always specify a Maximum Discount Value for percentage-based discounts.
Test promotions with sample orders before making them available to customers.
Common Issues
Promotion Is Not Applied
Verify the following:
- Promotion dates
- Promotion times
- Applicable days
- Order types
- Promotion priority
Incorrect Products Receive the Discount
Verify whether the promotion is configured using Products or Tags.
Discount Amount Is Too High
Ensure that a Maximum Discount Value has been configured for percentage-based discounts.
This concludes the Promotion Setup and Editing guide.