Supports Module in Flovix

Supports Module

The Supports module in Flovix helps businesses efficiently track, manage, and resolve support requests from customers or internal employees. By centralizing all support tickets in one place, your team can stay organized, respond promptly, and maintain a high level of service.

The module enables users to search, filter, assign, monitor, print, and export support tickets while maintaining a complete history of all communications and updates.

How to Use the Supports Module

1. Access the Supports Module

Navigate to Supports from the Flovix menu.

The support dashboard displays a list of all support tickets, including:

• ID
• Subject
• Assigned To
• Status
• Date

2. Search and Filter Tickets

Use the Search bar to quickly locate tickets by:

• Subject
• Requester name
• Email address
• Apply filters to narrow results by:
• Status
• Date
• Assigned employee or department

3. View Ticket Details

Select any support ticket to open its detailed view.

• Review:
• Ticket information
• Conversation history
• Attachments
• Status updates

4. Assign a Ticket

If a ticket has not yet been assigned, select an employee or department from the Assigned To dropdown.

Assigning tickets ensures clear ownership and faster issue resolution.

5. Respond and Update

Add replies, internal notes, or attachments as needed.

Request additional information if required.

Once the issue has been resolved, update the ticket status to Resolved.

6. Print or Export Tickets

Use the Print or Export options to generate reports.

Export ticket data in supported formats for reporting, audits, or record-keeping.

7. Monitor Ticket Status

Regularly review active support tickets to ensure timely follow-up.

Track Active, Pending, and Resolved tickets to monitor team performance and workflow efficiency.

Key Features

1. Centralized Ticket Management – Manage all support requests from a single dashboard.
2. Powerful Search – Quickly locate tickets using keywords, requester names, or email addresses.
3. Advanced Filtering – Filter tickets by status, assigned personnel, or date.
4. Status Tracking – Monitor ticket progress through Active, Pending, and Resolved stages.
5. Assignment Management – Assign tickets to employees or departments for clear ownership.
6. Communication History – View the complete conversation, notes, attachments, and updates for every ticket.
7. Print & Export – Generate reports for documentation, audits, or performance analysis.
8. Organized Dashboard – Easily review ticket details including ID, Subject, Assigned To, Status, and Date.

Benefits

1. Centralized Support Operations – Keep all support requests organized in one location.
2. Faster Response Times – Assign tickets quickly to the appropriate team members.
3. Improved Accountability – Clearly identify who is responsible for each support request.
4. Better Reporting – Export and print ticket data for analysis and compliance.
5. Enhanced Customer and Employee Satisfaction – Resolve issues efficiently while maintaining transparent communication.

Summary

The Supports module streamlines the entire support management process by organizing requests, improving collaboration, tracking ticket progress, and maintaining a complete communication history. With efficient assignment, monitoring, and reporting tools, Flovix helps organizations deliver timely, organized, and reliable support.