How to Send Customer Whatsapp Message in Flovix

Message Employee or Customer Module

The Message Employee or Customer module in Flovix enables organizations to send messages instantly to employees or customers. This feature is designed to improve communication efficiency by allowing businesses to share important updates, notifications, reminders, and announcements quickly and effectively.

Messages can be delivered through Flovix notifications, SMS, WhatsApp, or other supported communication channels, ensuring that employees and customers receive timely and relevant information.

The module provides a simple and user-friendly interface for selecting recipients, creating messages, and managing communication records, making internal and external messaging more organized, professional, and efficient.

Step-by-Step Guide to Send a Message

1. Navigate to the Messaging Module

Go to eCommerce > Customer WhatsApp Message in Flovix.

2. Select Recipients

• Click on Select Customer/Employee.
• Use the search and filter options to find specific customers, employees, or groups.
• Review the selected recipients and confirm the Recipient Count to ensure the correct audience is chosen.

3. Enter Message Subject

Enter a clear and concise title in the Subject field.

A meaningful subject helps recipients quickly understand the purpose of the message.

4. Compose the Message

Write your content in the Message box.

Include all required information, such as:

• Instructions
• Important updates
• Links
• Additional details

5. Send the Message

Click the Send button to deliver the message instantly.

Wait for confirmation to ensure the message has been successfully processed.

Key Features

1. Recipient Selection – Choose specific employees, customers, or groups for targeted communication.
2. Recipient Count – View the total number of selected recipients before sending.
3. Message Composition – Create clear subject lines and detailed message content.
4. Instant Notifications – Send messages quickly through the Flovix platform.
5. Multi-Channel Support – Optionally deliver messages through channels such as SMS or WhatsApp.
6. Easy Filtering & Selection – Quickly search, filter, and select recipients from the available list.
7. Communication History – Maintain records of sent messages for future reference and tracking.

Benefits

1. Instant Communication – Deliver important updates and notifications to recipients immediately.
2. Improved Engagement – Keep employees and customers informed, connected, and updated.
3. Time-Saving Management – Send messages to multiple recipients quickly without manual effort.
4. Centralized Communication – Manage internal and customer communications from one platform.
5. Professional Notifications – Maintain clear and organized communication using proper subjects and structured messages.

Summary

The Message Employee or Customer module in Flovix simplifies communication by providing a centralized solution for sending notifications and announcements to employees and customers. With easy recipient selection, message management, and multi-channel support, businesses can improve communication efficiency and maintain strong engagement with their audience.